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Last updated August 11, 2020

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. 30-day money-back guarantee for any reason. All returned items don’t have to be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at service@tesvor.com to obtain information. After receiving info, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

 

Europe

 

Tesvor Europe Gmbh

Attn: Returns

Nature Resort Klaus P. Jaspers

Delmenhorster Str. 326

Brinkum

c/o Lagerraum GmbH (Box 6 A)

Stuhr

Niedersachsen

D-28816

 

 

USA

Tesvor LLC

Attn: Returns

6221 Corporate Dr  

Houston, TX 77036  

United States  

 

Return shipping charges will be paid or reimbursed by us if your item is under 8 months. You need to paid return shipping charges first. Once we get the returns, we will transfer chargers via Paypal in 5 business days.

You need to pay shipping charges if your item exceeded 8 months. The premise of return and exchange is the quality problem.

DHL Hermes shipping method is preferred. The handling time would be 2-3 business days. And no extra charges apply.

 

REFUNDS

After receiving your return and inspecting the condition & quality of your item, we will process your return or exchange. Please allow at least two (2) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

EXCEPTIONS    

 Refund requests for the 30-day money-back guarantee to expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through Tesvor's online stores, please contact retailers for refunds.

 

For quality-related issues, please see below.

Warranty Claims for Quality-Related Issues

 

All quality-related defects on items sold directly by Tesvor or Tesvor's authorized resellers are covered by an extensive warranty, starting from the date of purchase.

Tesvor's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through Tesvor's authorized distributors and retailers are handled through Tesvor.

For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been refunded.

 

The following items /conditions cannot be returned or exchanged: 

 

  •     robot vacuum accessories
  •    secondary returned or exchange is not support

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

        

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

1-888-921-0007 

service@tesvor.com