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Warranty


1、Warranty Policy

Tesvor stands behind the products we build with the following Limited Warranty.

NEW PRODUCTS Limited Warranty - Tesvor warrants to you, the original purchaser, that the Tesvor product that you purchased will be free from defects in materials and workmanship when used under normal conditions for one (1) year from the product purchase date. This Limited Warranty applies only to new products purchased and used in the United States. Some states/jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

PROOF OF PURCHASE - To make a claim under our Limited Warranty, you must first show us the date on which you purchased the Tesvor product. Your bill of sale or similar document is sufficient. If you are unable to show us the original date of purchase, the time periods in this Limited Warranty will start on the date we shipped your Tesvor product from our factory.

EXCLUSIONS This Limited Warranty does not cover defects or damages caused by (1) alterations not approved by us, improper repairs or service, or use of improper parts and accessories not supplied by us; (2) misuse or failure to follow the operating instructions, and failure to perform recommended maintenance; (3) parts that must be replaced periodically; or (4) use in any other manner than normal and expected use.

YOUR RESPONSIBILITIES - You are responsible for (1) proper use of our product; (2) routine preventative maintenance and (2) following proper product handling recommendations provided in our instructions manual, quick start guide and on our website.

CUSTOMER SERVICE - Please contact Customer Service – service@tesvor.com to determine your problem and the next steps. Tesvor and its suppliers' entire liability and your exclusive remedy shall be, at our option, either (1) refund of the price paid, or (b) replacement of parts or product. Replacement parts and products assume the remaining original Limited Warranty or thirty (30) days, whichever time period is greater.

NO OTHER WARRANTIES - Tesvor does not warrant the functions contained in the Tesvor product will meet your requirements. The entire risk as to the quality and performance of the Tesvor product is with you. To the maximum extent permitted by applicable law, Tesvor. and its suppliers disclaim all other warranties, either express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose, with regard to the Tesvor product and the accompanying written materials. This Limited Warranty gives you specific legal rights. You may have others which vary between states/jurisdictions.

NO LIABILITY FOR CONSEQUENTIAL DAMAGES - To the maximum extent permitted by applicable law, in no event shall Tesvor or its suppliers be liable for any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use or inability to use the Tesvor product, even if Tesvor has been advised of the possibility of such damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

If you have a question about our Product Warranty, please contact us service@tesvor.com

 

2、FAQs

How often do I need to clean the dust bin?

The capacity for the dust bin is 0.45L. If will fill up quickly depending on how much debris is on your floor. It can still work when it's full,

However, it cannot store more debris, so it must be emptied when full.

  

Why is the power running out quickly?

This could be caused by multiple issues:

  1. Place the vacuum on the charging dock or turn off the power switch when unused.
  2. When tesvor uses MAX mode, the fan speed becomes higher and suction power increases, which uses more power, thus draining the power quickly. 3. The battery may be damaged/old. Contact technical support if you have tried 1&2 without success.

 

Why does the robot only work for a few minutes after a full charge?

  1. The machine was not effectively charged. Kindly confirm if the power switch is "ON" while charging.
  2. The battery of new machine loses endurance over time. It is necessary to activate the battery when this happens.
  3. Check whether edge wheels, side brush and bristle brush are stuck due to foreign bodies.

 

How do I activate the battery?

Charge the robot for three minutes, take off the charger, then charge for three minutes again, and then take off the charger for several seconds. Repeat above actions three times.

Finally, charge the robot for 12 hours.

  

Why is the charging base not working?

  1. Check whether the indicator light on the base is shining or not. If not, it indicates that the socket is not compatible with the charging base. If this is the case, use the AC adapter to plug directly into the robot to charge.
  2. It is advised not to place the machine into the charging dock by hand, because electrodes

of the charging dock are too small to be targeted accurately, which will cause the robot to not charge.

  1. It is advised to control the robot back to the charging dock automatically by placing the robot in front of the charging dock and pressing the “HOME” button on the remote.

 

Does the robot vacuum up long hair sufficiently?

Yes, however, some long hairs will be picked up by the robot will be tangled in the side brushes and bristle brush. Remove accumulated hair periodically.

 

Why does the robot flick dust/debris around?

The side brushes, which are designed to pull dust/debris toward the vacuum intake, will sometimes flick dust/debris away. This is normal, and the dust/debris will be cleaned in subsequent passes by the robot.

 

Why is the robot getting stuck? 

Check whether edge wheels and side brush are stuck due to foreign bodies, and pick up wires and curtains, as well as frayed carpet edges.  

 

Why is my robot falling from elevated places (cliffs)?

1.The carpet cannot exceed the border of the floor, or the robot will still sense carpet underneath it and fall.

2.Ensure there are no large power appliances around the cliff, or otherwise appliances will hang off the cliff and guide the robot off the cliff. Please add a guardrail on the edge of the cliff if you can’t move said appliances.

 

It can set working time, but can not set end time .

You can schedule to let the robot start cleaning from a certain time .It will be back to charging base after finishing or low battery. Please press the clean button on remote control , if needs end early.

 

Why is the power suction reduced?

1.Please check whether the filter is stained or not, if is, please clean flitter or replace the .

2.Check whether the suction inlet is blocked by scrap, or this situation meaning under low electric quantity. It is advised to clean and charge immediately.

 

Why has the robot’s cleaning efficiency decreased?

1.The filter may be clogged. Remover the filter, and clean it with warm water, then let it dry completely, then place it back in the filter slot. If the filter is over 6 months old, it is advised to replace it with a new filter.

  1. Pick up large items and keep areas to be cleaned open.
  2. Clean the side brushes, bristle brush and sensors regularly.
  3. Empty the dust bin before using, which will allow for better airflow and efficient cleaning.

3、Contact Us

Email: service@tesvor.com